
Common queries answered
Frequently asked Questions
We ship with DHL Express worldwide. Shipping in the EU take 3 to 5 business day, shipping to USA and the rest of the world typically takes 5 to 7 business days.
Returns are not accepted due to the nature of our products. Please refer to this page for more details.
You can change your delivery address from “my account”page or while placing the order. Changing the delivery address after placing the order may be possible if the order is not yet dispatched.
Once your order is dispatched, a tracking number will be added to your order in “my account”section. You will also receive an email with the date of shipping and tracking number.
You can fill the form or use the widget to contact us for any inquiry, we will respond as soon as possible.
All countries we ship to are available at checkout. If your country is not listed, contact us so we arrange shipping.
Usually yes unless you have ordered a larger quantity of Terea products, in which case we will divide your orders into several packages.